Shift Manager

Company Overview

Sapphire Foods, established in 2015, is a dynamic player in the Food and Beverage Services industry, managing over 270 KFC and Pizza Hut stores across India and Sri Lanka. Our headquarters is located in Mumbai, and we are backed by leading private equity firms, with a focus on quality dining experiences. With a team of dedicated professionals, we are committed to excellence in customer service and innovation. Visit our website at sapphirefoods.in for more details.

Job Overview

We are seeking a dedicated Shift Manager to join our team at various locations including Ernakulam, Kozhikode, and Thrissur. This is a full-time junior position, suitable for candidates with up to 3 years of work experience. The Shift Manager will play a critical role in overseeing daily operations, ensuring efficient service delivery, and maintaining high standards of quality and safety within our establishments.

Qualifications And Skills

• Team Leadership: Demonstrated ability to lead and motivate a team effectively towards achieving operational goals and ensuring quality service.
• Conflict Resolution: Proficient in identifying issues and implementing solutions to resolve conflicts quickly and effectively, maintaining a harmonious environment.
• Scheduling Software: Experience in using scheduling and workforce management software to plan and allocate staff shifts efficiently.
• Customer Service: Strong commitment to providing exceptional service and enhancing customer satisfaction through attentive and responsive engagement.
• POS Systems: Familiarity with Point of Sale systems to ensure smooth and accurate transaction handling and financial accountability.
• Inventory Management (Mandatory skill): Essential skill for tracking and managing stock levels to reduce waste and ensure availability of necessary supplies.
• Time Management (Mandatory skill): Critical skill for efficient task prioritization and time allocation to meet customer demands and operational needs.
• Health and Safety Regulations (Mandatory skill): In-depth knowledge of health and safety rules to guarantee a safe work environment for staff and customers.

Roles And Responsibilities

• Supervise daily restaurant operations, ensuring adherence to company standards and objectives for quality and performance.
• Coordinate staff schedules, monitor labor costs, and optimize shift assignments to maximize efficiency and productivity.
• Maintain inventory control by conducting regular audits and implementing inventory management strategies to minimize shrinkage.
• Ensure compliance with all health and safety regulations, leading by example to promote a culture of safety and responsibility.
• Handle customer complaints and feedback professionally, striving to enhance overall customer satisfaction and loyalty.
• Provide training and support to staff, fostering a collaborative and empowering environment for skill development and team growth.
• Manage cash handling and financial transactions accurately, ensuring proper procedures and controls are maintained.
• Report operational outcomes and challenges to senior management, contributing to continuous improvement initiatives and organizational success.