Team Leader
Job Description
Technical Delivery Management is responsible for the delivery, support and maintenance of ICT Infrastructure that supports the Department of Housing and Public works, the branch consists of the following IT Operational areas: Networks & Platform Services, Security Services, and Cloud Solutions.
Reporting to the AO8 Manager, Cloud Solutions, the AO7 Server Team Leader manages a team of ICT technical specialists to implement, maintain and support of a large and complex information technology environment.
What You Will Be Doing
Lead a team of technical specialists in a responsive and effective problem resolution service that will minimise disruptions to and meet agreed performance targets for networked Information Systems and associated Applications.
Consult, negotiate, liaise and provide expert advice to staff at all levels regarding the operations of the Information Systems infrastructure and facilities.
Work cooperatively with TDS teams to continually improve the value of ICT services to the Department through the provision of appropriate, efficient and effective support, solutions and infrastructure.
Skills
Manage the installation, maintenance and support of the ICT environment and systems through the application of a high level of knowledge and technical skills in a number of the following technologies and frameworks:
Virtual Platforms (Azure/VMware)
Operating Systems (MS Windows Server & Linux RedHat)
Active Directory
Scripting technologies (PowerShell/JSON/BICEP)
Azure DevOps
Server Management
Patching concepts (SCCM/AUM)
Backup and Restore technologies (Azure Recovery Services
Vaults/Networker/VEEAM)
Monitoring and Alerting Tools/Concepts (Azure Monitor)
Lifecycle management
Develop and maintain an environment and culture in which high quality customer service is delivered through ensuring adherence to the quality system documentation and industry best practice frameworks such as ITIL and MOF, continually driving improvement in the way in which work is undertaken.
Contribute to the effective teamwork within the Technology and Digital Solutions Group (TDS) by developing an understanding of the roles and duties of other team members and work collaboratively to lead a team in delivering services to the Department.
Identify and rectify complex analytical and problem activities for the maintenance and support of a large and complex Windows network environment.
Manage and coordinate projects to implement and upgrade the information technology environment.
Applications to remain current for 12 months.
Occupational group IT & Telecommunications