Store Manager | Yogurtland | Retail Confectionery
Job Description
Our Story:
Alabbar Enterprises & ANOTHER is a UAE-based retail group that represents established brands like Social House, Candylicious, Ethan Allen, Yogurtland and Garrett Popcorn. It is also the parent company of multiple F&B concepts like Caya, Two At Symphony, Karak House, Parka, Social House, Gia, Markette, Carpo and Angelina under its umbrella.
An entity with lifestyle and retail endeavours and a passion for distinction – moments – growth.
Guided by our values and positivity, we bring prevailing international & homegrown brands, delivering the highest levels of retail excellence and experiences to our guests.
The backbone of our vision is to pursue opportunities to grow and expand our presence locally and internationally while adhering to our core values and bringing synonymous moments and experiences to life.
Job Purpose:
Responsible for the overall retail operations performance (Mainly Sales Growth and Business plan Profit and Cost figures) for the Confectionary Retail Division of the Organization with world class customer service and international standards, driving the full potential of the entire sales force.
Job Responsibilities:
- Direct the Retail Operational activities of the Confectionary Retail Division to maintain and improve productivity, quality, service, creativity, and guest satisfaction.
- Monitor competitor activity (market survey, etc.)
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Monitor the set financial targets to attain overall goals, sales results and objectives of all existing and new concepts.
- Review and assess customer satisfaction with products and services in coordination with the store managers.
- Maintaining a warm, professional and regular relationship with customers to ensure a prompt and high standard of service.
- To ensure all legal documents are in place with timely renewals done through the concerned departments.
- Suggest in innovation and creativity in the products / items in line with the Principal’s expectations along with the Buying Team.
- Introduce, monitor and assess cost control and cost reduction measures on continuous basis.
- Develop an inventory system for all items for all the concepts and for streamlining of the existing stock monitoring system along with Supply Chain Department.
- To take care of the Aging stocks and to take timely action for liquidating the same along with Buying Team.
- Unify management styles and culture across all existing and new concepts.
- Evaluate the performance of the team and administrate a personal development program to provide well trained employees at all levels, thus improving standards, motivation and creating succession plan.
Job Criteria:
- At least 2-5 years’ experience in a retail confectionary in the UAE & GCC.
- Effective English communication skills.
- Excellent People Management skills.
- Knowledgeable in retail operations.
- Flexible working hours (Day/Night).
- A team player with the ability to work under pressure in an extremely store.
What We Offer:
- A supportive and friendly team
- Career growth opportunities
- Competitive salary and benefits
What We’re Looking For:
- Experience in Food Retail / Retail Confectionery or a passion for customer service
- A positive attitude and teamwork spirit
- Ability to work in a “fast-paced environment”