Reception Supervisor

• Christmas Day and New Year’s Day closures to guarantee time off with your loved ones
• 50% brand discount on both food and drink
• Free meals during breaks
• Complimentary meal for two to celebrate your work anniversary
• Enhanced maternity and paternity pay up to 9 months full pay
• Employee assistance programme
• A supportive and inclusive leadership team
• Opportunities to develop and progress

We are looking for an experienced, personable, passionate, and inspiring Reception Supervisor to join our team. The Reception Supervisor’s role is to assist the Reception Manager and Assistant Reception Manager in the effective daily running of the reception, providing exceptional levels of guest care and ensuring the reception team follows by example. A high level of both spoken and written English is required.

The advertised wage is inclusive of a basic wage of £12.70 per hour, plus anticipated tronc per hour.

We believe it is our people that make the difference and help us stand out as being the best. If you are passionate, warm and genuine, we want to hear from you. You will need to be a strong communicator, a team player, have the willingness to learn, show great initiative and share our values of providing the highest quality of service and products to all our guests. While experience as a Reception Supervisor is preferred, it is not essential.

About The Role Of Reception Supervisor

As a Reception Supervisor you will be responsible for being a role model to our junior team members, welcoming guests and managing our reservation system in a fast-paced environment. This is a challenging and very rewarding role, involving interaction with every single guest, helping to ensure that each person who crosses our door has a truly unique experience with us.

Duties

Often the first point of contact for our guests, you’ll need to have a strong presence and warming character whilst working well under pressure. Duties will include:

• Supervising, motivating, coaching and helping to develop the reception team so they work in an efficient and collective manner, highlighting any concerns and issues regarding performance and behaviour of the team to the Reception Manager.
• Adapting language and service style to suit the guest, whilst always presenting yourself as professional, friendly and polite.
• Maximising potential sales through effective allocation of bookings and walk-ins.

About Fazenda

At Fazenda, we are proud to offer an authentic Churrasco Experience, from the Pampas of Southern Brazil to the UK. Offering continuous table-side service of the finest grilled meats, our mission is to elevate rodizio dining to unparalleled heights.

A place where provenance, quality and tradition meets modern sophistication, we pride ourselves on excellence in delivery through exceptional service and a highly-knowledgeable team.

Southern Wind Group Ltd is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.

Happy to Talk Flexible Working