Operations Coordinator
Job Description
The SevenVenues Operations Coordinator is a pivotal role overseeing all aspects of event execution and facility management to ensure seamless operations across multiple venues. This position requires managing crew members, coordinating daily facility upkeep, and facilitating event logistics from initial scheduling through post-event breakdown. A key responsibility is working closely with outsourced cleaning and event operations vendors to ensure contract compliance, quality assurance, and adherence to operational protocols. The Operations Coordinator is also responsible for maintaining inventory and equipment, scheduling staff appropriately, and overseeing facility restoration efforts to prepare venues for upcoming events. Additionally, the role includes budget oversight, ensuring cost-effective operations while maintaining high standards of service. Compliance with safety regulations, emergency planning, and security procedures are integral components of the position. Beyond venue-specific responsibilities, the Coordinator plays a critical role in planning and executing City-wide ceremonies and community events, ensuring proper logistics, staffing, and equipment coordination. Success in this fast-paced environment requires excellent communication, organization, and problem-solving skills, along with a proactive approach to anticipating challenges and delivering outstanding events that exceed client expectations.
Department Hiring Salary Range: Â $54,601 – $62,791
Essential Functions Include But Are Not Limited To
- Manages Crew Members by scheduling and coordinating work assignments, training and developing personnel, participating in the selection of candidates, conducting performance evaluations, approving payroll, and resolving personnel issues.Â
- Oversees Facility Operations by managing daily maintenance, housekeeping, and restoration efforts to ensure venues remain clean, safe, and event-ready. Conducts building inspections, monitors staff requirements, interacts with personnel and guests, and facilitates operations meetings. Leads special projects by coordinating with vendors and contractors, performing cost analysis, and approving completed work and payments. Ensures compliance with safety regulations and emergency procedures.Â
- Facilitates Event Scheduling by checking for available venues, coordinating necessary equipment and staffing, and maintaining operations schedules for event setups, vendor services, and cleaning crews. Organizes facility tours for contractors, security, and maintenance personnel.Â
- Provides Customer Service Support by responding to client and public inquiries, feedback, and complaints in accordance with established policies and procedures. Works closely with event organizers to address operational needs and ensure seamless event execution. Coordinates logistics for City-wide ceremonies, community events, and special engagements.Â
- Manages Facility Restorations and Housekeeping by coordinating vendor services for post-event cleaning, ensuring contractual compliance, and maintaining high facility standards. Develops and updates housekeeping protocols, tracks inventory of event-related equipment and consumables and ensures routine maintenance of assigned equipment and vehicles.Â
- Supports Event Operations by scheduling, supervising, and managing event setup and breakdown crews, ensuring efficient facility restoration and preparation. Oversees equipment logistics and ensures proper storage and maintenance.Â
- Coordinates Staffing and Logistics by supervising event personnel and volunteers, providing direct oversight of event crews, and managing operations from event setup through breakdown. Serves as the duty manager as required, ensuring seamless event execution and adherence to safety standards.Â
- Develops and Implements Policies and Procedures to improve operational efficiency and consistency in event coordination. Maintains accurate records, reports, and documentation related to event operations, facility management, and housekeeping services.Â
- Prepares for Inclement Weather and Emergency Situations by assisting with emergency planning, implementing security protocols, and ensuring building security procedures, including magnetometer operation and security staffing.Â
- Performs Related Duties as required, including planning and coordinating logistics for City-wide events, setting up equipment for official ceremonies, and supporting special community engagement activities
Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a bachelor’s degree or equivalent.
Three years of event operations and/or facilities management, or related experience; or an equivalent combination of education and experience.
Preferred
Valid Driver’s License
Work Location:Â 201 E. Brambleton Ave, Norfolk, VA 23510
Work Hours:Â 40hrs / per week, Mon – Fri / 7:30am – 4:30pm. Must be able to work flexible hours including evenings, weekends, and holidays
Signing Bonus:Â This position is eligible for a one-time $5,000 signing bonus for applications received on or after February 22, 2022. The signing bonus will be paid in two (2) increments: $2,500 upon completion of 60 days of employment, and $2,500 upon completion of your probationary period. To receive the signing bonus, you must be an active employee in good standing.