Passenger Service Manager

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Passenger Services Manager is responsible for all activities related to flight and passenger handling operations. Furthermore, the role is responsible for ensuring compliance as per global best practices stipulated by client airlines, ISAGO, ICAO and local regulatory authorities.

What You Will Be Doing

• Receive passengers/ guests, attend to queries and concern, and provide guidance as required
• Ensure personal grooming and hygiene standards as per company’s standard at all time
• Responsible to report workplace hazards, near misses, incidents to immediate supervisors and or station QHSE and security department
• Perform other related duties as assigned by line manager
• Receive and check-in passengers and baggage at the check-in counter or transfer desk
• Checks and verify passenger passport, visa, health certificates and other documentation for their validity and authenticity
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Ensure adherence to airline and company policies on passenger profile, UM (unaccompanied minor) passengers, checked and cabin baggage acceptance, excess baggage and boarding pass issue

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What We Are Looking For

• Bachelor’s Degree, MBA preferable
• Minimum 5-8 years of experience in a managerial role in flight handling operation
• Leadership skills along with strong analytical and problem-solving skills
• Excellent verbal, oral and written English communication skills and local language as indicated.
• DGR CAT 9, DCS and SMS advance required

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

If this role is ticking all the boxes for you, please click apply now!