Lounge Supervisor
Job Description
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
The role is responsible to guide the team to ensure exceptional customer service and on time assistance to all passengers and their baggage for arriving and departing customer airlines. Furthermore, the role requires supervising the operations in relation with lounge and meet & assist as per the departmental /client airline’s standard operating procedures.
What You Will Be Doing
- Monitor and Implement corrective actions in usage and control of company materials
- Identifies areas of raising efficiency and effectiveness and recommend suggestions for improving performance, policies, and programs; also ensure timely training & regular briefings for team
- Ensure compliance with service level agreement (SLA) for all operational areas for catering to operational variations.
- Ensure personal grooming and hygiene standards for the team as per company’s standard at all time
- Responsible for assigning and scheduling duties for all team members and monitor staff attendance, break-time and shift schedules
- Liaise with local authority, management and other concerned departments to ensure optimum efficiency and high levels of customer service
Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.
Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Please see the attached job description for further details on safety, security, wellbeing & compliance.
What We Are Looking For
- Bachelors’ degree required or related filed
- Minimum 2-3 years of supervisory experience
- Knowledge of airline and related systems and applications, lounge & hospitality, food safety and standards and DGR certification
- Customer service orientation and punctuality
- Language Skills: Knowledge of oral and written English and local language as indicated
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
If this role is ticking all the boxes for you, please click apply now!