Customer Service Representative
Job Description
Location: Los Angeles, CA
Company: Pixel Pop Biz
About Us: Pixel Pop Biz is a dynamic marketing company based in Los Angeles, specializing in innovative digital solutions that help businesses enhance their online presence and engage with their target audiences effectively.
Job Overview: We are seeking a dedicated and customer-oriented Customer Service Representative to join our team. The ideal candidate will serve as the primary point of contact for our clients, providing exceptional support and ensuring a seamless experience with our services.
Key Responsibilities:
- Client Interaction: Respond promptly to customer inquiries via phone, email, and live chat, addressing questions and resolving issues related to our marketing services.
- Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information and guidance to clients.
- Issue Resolution: Identify customer concerns, troubleshoot problems, and escalate complex issues to appropriate departments when necessary.
- Feedback Management: Document customer interactions and feedback in our CRM system for continuous improvement of our services.
- Collaboration: Work closely with the sales and technical teams to ensure client needs are met and to provide comprehensive solutions.
- Proactive Support: Anticipate client needs and offer solutions to enhance their experience with our company.
Qualifications:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM software and other customer service tools.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A positive attitude and a passion for helping clients succeed.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Opportunities for professional development and career advancement.
- A collaborative and supportive work environment.
If you are passionate about customer service and eager to contribute to a growing marketing company, we would love to hear from you.