Head of Retail

Store Manager

Must Have: Excellent communication skills.

Previous Work Experience: Fashion Retail / Apparel / Luxury

Experience: 12 plus years

Location: Mumbai/ Delhi

Job Type: On-site

Who’re we looking for?

• 10+ years of experience in Sales/Retail operations with 10+ years of team management in lifestyle/luxury/apparel industries.
• Proven track record in customer service management, ideally within fashion/retail or ecommerce.
• Background in retail development management and strategic planning, with a preference for regional-level experience.
• Demonstrates a client-focused, tenacious leadership style, leading by example.
• Strong problem-solving abilities and adeptness at making decisions under pressure.
• Possesses advanced Excel skills for data analysis.
• Resides in Delhi or is open to relocation.

What’s the job role?

• Supervise all store operations, ensuring compliance with company policies, procedures, and brand standards.
• Identify and develop marketing activation opportunities.
• Analyze key performance indicators (KPIs) such as sales, profitability, customer satisfaction, and inventory turnover.
• Provide strong leadership and mentorship to store managers and executives, fostering motivation and engagement.
• Identify and develop store managers’ talents, offering learning opportunities on operational best practices and leadership skills.
• Maintain a gold standard for customer experience, prioritizing satisfaction and loyalty.
• Drive achievement of store targets through effective leadership and performance management.

About the Company:

Crepdog Crew is India’s biggest marketplace for streetwear and sneakers. You can visit our online marketplace, www.crepdogcrew.com, or visit our store, CDC Experience in New Delhi & Mumbai. Crepdog Crew is more than just a marketplace; its a community. The brand is dedicated to redefining streetwear culture in India and providing an exceptional shopping experience. Join Crepdog Crew on its journey and become part of the Crew today.