E-Commerce and Marketplace Co-ordinator

Our E-Commerce & Marketplace Co-ordinator is integral to the optimisation and management of our marketplace channels. This role is an office-based role and primarily focuses on overseeing and enhancing marketplace operations, including product listings, order management and performance reporting. You would also support the broader e-comm team by ensuring seamless integration and execution of marketplace strategies, assisting with promotional plans and maintaining accurate product representation across various platforms. This is a great opportunity for someone with at least 1 years’ experience in a similar role. However, more importantly, we are looking for someone with a can-do attitude, loads of initiative and loves working within a supportive team.

ECommerce

Some of the responsibilities (but not limited to):

• Work across two internal websites (AU/NZ & International), ensuring seamless operation and optimization.
• Curate and merchandise landing pages to align with email marketing campaigns, homepage features, and digital marketing strategies.
• Oversee the setup and testing of theme changes, including scheduling website banners, updating terms and conditions, and managing relevant merchandising updates.
• Contribute to user testing and the successful rollout of new online initiatives
• Collaborate with the E-Commerce & Marketing Manager and E-Commerce Specialist to advance website UX, conversion rates (CR), average order value (AOV), and revenue initiatives.
• Assist in driving sales and implement new strategies using third-party tools and platforms where applicable.
• Ensure accurate representation and optimization of product content throughout the customer journey.
• Assist with copywriting for product descriptions and website content as required.

Marketplaces

• Maintain all marketplace channels (The Iconic, The Dom, Qantas, Marketplace Maximiser), including uploading and removing products, managing orders, resolving errors, and supplying assets.
• Serve as the primary contact for all marketplace platforms.
• Support the maintenance and execution of the marketplace promotional plan.
• Produce weekly performance reports for all marketplace activities.
• Scope and present new marketplace opportunities that are aligned with the brand.

What experience do I have?

• You must have at least 1 year of experience in a similar role together with a degree in this (or related) field
• Exceptional organisational/project management skills and an ability to prioritise and handle multiple deadlines
• A high level of attention to detail, accuracy and an ability to get into the detail where necessary
• We value initiative, integrity and a strong customer focus
• Previous experience dealing with marketplaces but we can provide training
• Excellent written and verbal communication is a must

What’s in it for me?

• Great working culture
• Huge staff discounts! Enjoy 60% off plus family and friend’s discount, 2 free pairs of shoes per year
• Wellness Program- free flu shots, Employee Assistance Program, 3 Occasion days after 12 months with JM
• Parental Leave benefits
• Monthly office drinks / celebration days and more
• Office based in South Yarra, right near trains and trams

About JM

Jo Mercer is a proudly Australian operated business since 1998 and has grown to become one of Australia’s most loved footwear brands.

The success of Jo Mercer has been built on the core fundamentals of fashion, leather and quality. This philosophy has helped Jo Mercer grow to have a strong presence within the Australian and International markets.

At Jo Mercer, our commitment to innovation and people are central to achieving a unique and supportive company culture.