Client Experience Manager

Louis Vuitton is seeking a highly motivated and detail-oriented Client Experience Manager to join our esteemed Client Experience team at our New York City office. In this role, you will support the organization of all relevant VIC Client Experiences, exceptional events and special projects both domestically and internationally. You will have the unique opportunity to act as a key liaison and partner to regional and retail team members, the Paris Client Relations Team, key internal stakeholders, corporate partners, and external vendors. We welcome candidates who are passionate about delivering exceptional client experiences and are eager to contribute to our prestigious organization.

Job responsibilities

Responsibilities include, but are not limited to:

Agility

• Support the project management of VIC experiences both domestically and internationally
• Create timely KPI-driven recaps and share qualitative information about client background and experiences.
• Budgeting support and vendor set-up, invoicing/Pos, monitor billing and ensure timely payments.
• Logistics lead for the Fashion Show Client Program

Client Centric & Excellence

• Serve as a client-facing host/expert at exceptional experiences; provide on-site support for exceptional events.
• Supervise the execution of the Zone wide gifting initiatives in partnership with the Client Relations Specialist
• Partner with Regions to ensure Louis Vuitton’s Code & Guidelines are reflected across all VIC touchpoints maintaining brand consistency and image.

Team Spirit

• Work in partnership with the Client team to create exceptional experiences for top clients to elevate their Louis Vuitton journey.

Commercial Mindset

• Partner with the Senior Director of Client Experiences to create new creative client engagement concepts and adjust existing concepts to address current needs of the business.

Profile

We are eager to speak to candidates with 5+ years of relevant experience within luxury environment in communications, events or marketing. Proven strong relationship-building skills, attention to detail, and the ability to be resourceful and innovative are critical for this role. Proficiency in Excel and Power Point skills are preferred. Knowledge of French, Spanish, and Portuguese languages is a plus.

The appointed candidate will be offered a salary within the range of USD $115K-$125K, a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions.

• Please note that restrictions may apply to part-time employees

The position requires 4 days per week on site in the Louis Vuitton Corporate Office, located in the heart of Midtown, Manhattan.

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.

Reference LVM27248