Office/Executive Assistant

Hours: Eastern Time

Location: Remote

About the Company: A professional cleaning company offering a range of services, including deep cleaning, residential general cleaning, move-in/move-out cleaning, and small office general cleaning.

Responsibilities:

• Manage schedules, meetings, and appointments for executives and team members.
• Organize office documentation, records, and contracts related to cleaning services.
• Serve as a point of contact for clients, addressing inquiries, providing information on cleaning services, and ensuring customer satisfaction.
• Handle client complaints or service requests professionally, ensuring swift resolution.
• Assist cleaning staff with scheduling, route coordination, and shift management.
• Communicate work orders, job assignments, and client expectations to the cleaning crew.
• Organize appointments for cleaning services, ensuring efficient scheduling for teams.
• Manage last-minute changes, cancellations, and rescheduling requests from clients.
• Provide support in sales processes, including preparing quotes for cleaning services and following up with leads.
• Maintain client relationships and encourage repeat business.
• Maintain and update client records, cleaning service schedules, and job details within the CRM system.
• Track client history to ensure personalized service and timely follow-ups.
• Address and resolve customer concerns about service quality, scheduling conflicts, or staff-related issues with a professional and empathetic approach.
• Maintain accurate records and reports to ensure smooth office operations.
• Handle emails, data entry, invoicing, and other administrative tasks to support workplace efficiency.

Requirements:

• Previous administrative or office assistant experience preferred, especially in a service-based industry
• Strong organizational and time management skills
• Basic understanding of CRM systems for client and sales tracking.- Excellent verbal and written communication skills.
• Ability to handle sensitive situations with professionalism and discretion.- Strong ability to maintain accuracy in tasks.
• Ability to collaborate effectively with different departments, including cleaning staff and management.