Help Desk Specialist

Culligan water is a leading provider of water treatment solutions, dedicated to delivering high-quality water to homes and businesses across the United States. Our mission is to improve the quality of life through better water solutions, and we are committed to innovation, sustainability, and customer satisfaction.

Job Title

Help Desk Specialist

Job Location

United States

Job Description

We are seeking a motivated and customer-focused Help Desk Specialist to join our team. The ideal candidate will have a passion for technology and a strong desire to assist others in resolving technical issues. As a Help Desk Specialist at Culligan water, you will be the first point of contact for our customers, providing exceptional support and ensuring a seamless experience with our products and services.

Responsibilities

• Provide technical support and assistance to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues.
• Document and track customer interactions and resolutions in the help desk system.
• Collaborate with other team members to resolve complex issues.
• Ensure customer satisfaction by delivering timely and effective solutions.
• Stay informed about product updates and industry trends to provide accurate information.

Qualifications

• 0-5 years of experience in a help desk or technical support role.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with help desk software and remote support tools is a plus.
• A strong desire to learn and grow in a fast-paced environment.

Additional Information

Culligan water offers a competitive salary and benefits package, along with opportunities for professional growth and development. We are an equal opportunity employer and welcome applicants from all backgrounds to apply.