Director of Learning & Process Optimization

Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we’ve set out to change that.

Phil’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.

The team at Phil is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human well-being. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!

Position Overview

Phil is seeking a talented and experienced Director of Learning & Process Excellence to lead learning & development (L&D), process design, and change management initiatives across the company. This role will focus on creating structured training programs, optimizing operational workflows, and driving process adoption.

Reporting to the Head of Operations Excellence, you will be responsible for establishing and managing the learning function, driving process standardization, and ensuring successful implementation of internal operational changes. You will also hire and oversee L&D specialists who will develop and deliver training content while ensuring that new workflows, SOPs, and operational processes are documented and effectively rolled out across teams.

Responsibilities:

• Developing and leading a comprehensive learning and development (L&D) strategy, ensuring that employees have access to structured training programs and knowledge materials.
• Overseeing process design and optimization, ensuring that standard operating procedures (SOPs) and workflows are well-documented and aligned with business needs.
• Hiring and managing L&D specialists responsible for training content creation and delivery, ensuring scalable training solutions.
• Driving change management efforts, ensuring that new internal workflows and client-driven process changes are successfully implemented and adopted across teams.
• Collaborating cross-functionally with Operations, Quality, HR, and Leadership to drive training and process improvement initiatives.
• Implementing systems and tools to streamline knowledge management, training delivery, and process updates.
• Measuring and tracking the effectiveness of learning programs and process improvements through key performance indicators (KPIs) and continuous feedback loops.
• Develop and implement change management strategies to support learning and development initiatives, ensuring smooth adoption of new training programs, technologies, and organizational processes.

Qualifications:

• Bachelor’s degree in Business, Organizational Development, Learning & Development, Operations Management, or a related field (or equivalent experience).
• 7+ years of progressive experience in Learning & Development, Process Optimization, Change Management, or Operational Excellence, preferably within health-tech, SaaS, or fast-growth startups.
• Proven experience in designing and executing corporate training programs and SOP standardization.
• Strong expertise in process design, documentation, and optimization, ensuring operational efficiency.
• Experience leading change management initiatives (familiarity with frameworks like ADKAR or Prosci is a plus).
• Excellent project management and stakeholder management skills, with the ability to collaborate across multiple teams.
• Proficiency in learning management systems (LMS), documentation tools (Confluence, Notion), and process automation tools.

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech.
• Fully remote working environment.
• Competitive compensation (commensurate with experience).
• Full benefits (medical, dental, vision).
• 401(k) contribution opportunity.

Phil Inc. is an equal-opportunity employer.