Returns Clerk

Ensure compliance with established procedures and Company standards to maintain effective control over administrative processes.

Receive returned stock, ensuring an accurate record is maintained of the reason for the return and state of the returned item(s).

Inspect returned product and check that it matches product listed in returns papers.

Ensure returned products are correctly stored and the transaction is recorded in SAP.

Assess whether returned products can be repackaged or resold, and prepare them for transportation to the new location where required.

Implement required documentation and categorisation per Group standards.

Maintain timely input to SAP and ensure accurate transaction records. Manage and address customer queries.

Accurately and regularly capture data into the information system to enable access to reliable data and reporting for trend analysis and decision making.File and safeguard records within area of responsibility.

Compile ad hoc spread sheets and reports.

Comply with applicable company policies including those pertaining, but not limited to health, safety, environment, risk and quality, including HACCP/ISO.

Conduct housekeeping within working area in accordance with standard operating procedures.

Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising and self-development.

Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.

inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.

Support and drive the business core values.

Manage colleagues’ and clients’ expectations and communicate appropriately.Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.

Accuracy of returns administration, capturing and reconciliations

Productivity and efficiency