Client Coordinator – LHB

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Serve as a point of contact for clients in conjunction with Client Managers and provide any necessary administrative assistance required by the Client Managers to successfully retain business. Work with various departments within Luminare Health to promptly respond to client questions, facilitate resolutions to concerns, run client specific reports and provide support to Client Managers. May also involve client facing responsibilities such as employee meeting presentations, benefit fairs and attending quarterly and renewal meetings with client managers.

• Provides back-up and support to Client Manager(s) in matters of customer service and support for clients. This includes handling day-to-day questions and issues from clients and brokers.
• Provides administrative support to Client Manager(s) to include client specific report generation and mailing to clients, and answering calls on behalf of the Client Manager(s).
• Participates in in-office client meetings to establish both a relationship with a client and an understanding of their unique needs and issues; may also include participation in internal staff meetings relating to client concerns/issues.
• Through a strong understanding of the claims paying system, evaluates and resolves claim issues and brings these to the attention of the Client Manager(s) and/or may be involved in resolution process.
• Participates and may present information in client implementations, benefit fairs, benefit elections, and open enrollment meetings.
• Coordinates communication with client/broker/Luminare Health departments/vendors regarding new groups, terminations, plan changes, issues, new products, etc.
• Other duties as needed/assigned

Required Job Qualifications

• Excellent written and verbal communication skills are required, as are exceptional organizational skills.
• Thorough understanding of self-funding and employee benefit plans.
• Minimum 3 years previous experience in a similar TPA or insurance environment
• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, PPACA, etc.)
• Proficiency with Word, Excel, PowerPoint, Access, and Outlook.
• Analytical skills, problem solving skills, reading ability, creative decision making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required.
• Ability to travel as required for this position.
• High school diploma or GED equivalent required

Preferred Job Qualifications

• State Insurance License
• College degree

Please note: While this role is based remotely, candidates must live in one of the following states to be considered: IL, IN, IA, KS, MO, MT, NM, NC, OK, PA, TX or WI.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

EEO Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Min To Max Range

$48,500.00 – $91,000.00