Patient Experience Specialist

Looking for a rewarding place to work? Choose TidalHealth. U.S. News & World Report, a global authority in hospital rankings and consumer advice, has named TidalHealth Peninsula Regional and TidalHealth Nanticoke as 2022-2023 High Performing hospitals for 11 challenging and elective health conditions; the highest award a hospital can earn for U.S. News’ Best Hospitals Procedures & Conditions ratings. Located just 30 minutes from the beach, TidalHealth offers the widest array of specialty and subspecialty services such as neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care and clinical trials and research. Take advantage of our tuition assistance and scholarship programs to grow both personally and professionally.

Patient Experience Specialist Position Summary

The Patient Experience Specialist is responsible for using performance improvement methods to ensure TidalHealth Medical Partners complies with established regulatory requirements. The Patient Experience Specialist conducts research for the development, collection, and analysis of all patient relations data for identifying trends and determining significant patient relations issues. They develop and manage patient feedback programs by conducting surveys/questionnaires on patient-relations activities. This role involves interacting with patients, families, and staff to ensure patient satisfaction, addressing concerns, and fostering a positive environment that supports quality care delivery.

Patient Experience Specialist Position Requirements

• Bachelor’s degree in nursing, management, organizational development, education, communication, human resources, social work, or related field required.
• Previous experience in patient advocacy or customer satisfaction position preferred.

Patient Experience Specialist Schedule

• Salaried employee
• Primarily day shift, Monday through Friday

Patient Experience Specialist Benefits

• At TidalHealth, team members working at least 36 hours per pay period based on 12-hour shift schedules or at least 37.5 hours for non 12-hour shift schedules and part-time team members working at least 30 hours or more on weekends only are eligible for benefits.
• Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.

Salary range: $28.26 – $43.81 Commensurate with experience

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