Desktop Support Engineer

• Technical Support:

Respond to incoming IT service requests via phone, email, or ticketing systems.

Provide basic troubleshooting for hardware, software, and network connectivity issues.

Install, configure, and maintain desktops, laptops, printers, and other peripherals.

• Issue Resolution:

Diagnose and resolve common operating system (Windows/MacOS/Linux) and software application issues.

Assist users with password resets, account unlocks, and other access-related queries.

Escalate unresolved issues to higher-level support (L2/L3) while maintaining documentation.

• Documentation:

Log incidents, solutions, and updates in the ticketing system.

Create and maintain support documentation and knowledge base articles.

• System Maintenance:

Perform routine system updates, patches, and antivirus management.

Monitor and maintain equipment inventory, including tracking assets.

• User Training & Support:

Provide guidance and training on basic IT processes and system usage.

Support onboarding by setting up workstations for new hires.