Client Success Assistant

About Our Client

The business landscape is changing fast. This organization is a media outlet and conference series that helps companies navigate this change in ways that prioritize people.

Since its inception in 2018, the organization has reached over 150,000 attendees, hosted more than a thousand speakers, and produced conferences in over 20 major U.S. cities and counting. A unique, cross-disciplinary approach is taken, convening leaders in CSR, HR, marketing, and communications, along with civic leaders, authors, and journalists, to share business strategies that benefit workers, customers, and communities.

The organization also publishes reporting and opinion pieces by a network of notable journalists, led by the editor in chief, a veteran journalist.

Our client seeks individuals who exhibit a high degree of self-motivation and the potential to grow into active leaders. Team members like these are often called “drivers.” If a candidate considers themselves a passenger, this organization may not be the right fit.

As candidates apply, they should consider whether the following attributes resonate with them:

– They motivate and energize colleagues rather than waiting for inspiration.

– They are relentlessly resourceful and take ownership rather than seeking excuses.

– They consistently seek to deliver great outcomes and work towards improving processes.

– They are excited about their work and bring urgency to their mission.

– They approach challenges with enthusiasm and optimism.

About This Role

The organization is seeking a Client Success Assistant to perform various administrative and client service tasks. The responsibilities of the Client Success Assistant include managing calendars, tracking deliverables, conducting research, and coordinating between various team members. To succeed in this role, a candidate should be well-organized, have excellent time management skills, and be able to act independently.

Responsibilities

– Act as the point of contact among executives, employees, clients, and external partners.

– Manage the information flow in a timely and accurate manner.

– Oversee client deliverables.

– Prepare weekly, monthly, or quarterly reports.

– Format information for internal and external communication—memos, emails, presentations, reports.

Requirements

– A minimum of a 4-year college/university degree is required. Candidates should have a strong academic background and a minimum of 2 years of full-time, professional post-graduation experience.

– Work experience as an Executive Assistant, Administrative Assistant, or similar role is preferred.

– Basic knowledge of business software such as MS Office products, Google For Business, or similar tools is necessary.

– Outstanding organizational and time management skills are essential.

– Excellent verbal and written communication skills are required.

– A 4-year college/university degree is mandatory.

Benefits

– This is a full-time salaried position. The starting salary is $50,000 per year with opportunities for regular advancement and raises.

– This position is fully remote, although there will be opportunities to meet and socialize with mostly Brooklyn-based staff for those in the area who wish to connect.

– The organization offers a comprehensive benefits package, including health insurance (medical, dental, and vision coverage), competitive vacation policies (including summer and winter breaks), and an employee stock plan.