Virtual Assistant (Property Insurance)

We are looking for a detail-oriented and proactive Virtual Assistant to support our property insurance operations. The ideal candidate will possess excellent organizational skills, the ability to manage multiple tasks, and a basic understanding of property insurance processes.

Location: Mandaluyong, Philippines

Role: Virtual Assistant (Property Insurance)

Job Responsibilities

• Answer calls, emails, and live chat messages, responding quickly and professionally to customer inquiries.
• Direct customer inquiries to the right department or team for quick resolution and follow-up.
• Record all customer interactions in the CRM system, keeping information accurate and up to date.
• Handle multiple customer inquiries at once, ensuring high service quality.
• Ensure customer information is correct in the CRM and other internal systems.
• Communicate clearly with customers and team members, resolving issues or escalating when needed.

Qualifications

• Should be comfortable using technology and eager to learn new tools
• Strong written and verbal communication skills
• Attention to detail and commitment to accuracy
• Able to handle multiple tasks in a fast-paced environment
• Previous experience in customer support is required
• Proven experience in utilizing Salesforce CRM
• A minimum of 1-2 years of experience in the property insurance industry

Ready to make an impact? Apply now and let’s grow together!