Job Description
Job Title: RM Nairobi
About Us:
We’re a world-leading fleet tracking and management company with over 1,750,000 subscribers across 23 countries. We are looking to recruit a Corporate Sales Representative. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities
- Generate new business by Cold calling / follow-up of leads/referrals from business sources and clients
- Providing necessary information and advice to customers using Karooooo Kenya products or services
- Achieving sales targets monthly.
- Communicating courteously with customers through telephone, email, letter and face-to-face
- Investigating and solving customers’ problems, which may be complex or long-standing problems that might have been passed on by others
- Keeping accurate records of discussions and correspondence with customers
- Analysing statistics or other data to determine customer satisfaction with the Karooooo Kenya product and services.
- Providing written information as requested to customers, often involving the use of computer packages/software
- Learning about Karooooo Kenya’s products or services and keeping up to date with changes
- Keeping ahead of developments in customer service by reading company updates and release notes
- Calling on business sources and existing clients to build business relationships.
- Following up on new and existing clients to ensure that they are still happy with our product and service
- Resolving problems and queries of clients and business sources
- Do presentations to business sources and clients to explain Karooooo Kenya units.
- Undertake Marketing and promotion (increase brand awareness) activities.
- Attending to quality of leads / SLA and applications
- Reporting with respect to daily activities to the Manager / Supervisor
- Product training for business sources and clients
- Follow up on new and pending business
- Administration of commission payable to business sources
- Ensuring all the safety and environmental requirements are adhered to
- Perform any other business duty as may be assigned to you by your immediate supervisor
Requirements
- Prior experience in fleet tracking company is preferred
- Experience in Corporate sales
- Sales target driven
- Drive new business development
- Solution orientated
- Strong Business Acumen with a focus on customer relations
- Ability to plan and organize with strong administrative skills
- High level of EQ with strong negotiation skills
- Applied Excel at Intermediate Level
- CRM applied experience