Banquet Executive

• Lead the coordination of banquet events from inception to completion, ensuring smooth execution.
• Meet with clients to understand event requirements, themes, and expectations.
• Collaborate with the operations, culinary, and sales teams to align all aspects of event delivery, including food, beverages, setup, and special requests.
• Provide excellent customer service by addressing client inquiries, concerns, and last-minute requests.
• Serve as the primary point of contact for event organizers, ensuring consistent and clear communication.
• Ensure customer satisfaction throughout the event, anticipating and addressing any issues that arise.
• Supervise a team of banquet staff, ensuring high standards of service and presentation.
• Assign roles and tasks to team members based on event requirements.
• Provide training and support to banquet staff on service standards and operational procedures.
• Oversee event setup, including the arrangement of tables, seating, décor, and audiovisual equipment.
• Ensure the timely and efficient transition between different events, minimizing downtime.
• Coordinate the timely and proper execution of meal services, breaks, and entertainment.
• Assist in managing event budgets by maintaining control over the event’s expenses, ensuring profitability.
• Track inventory for banquet supplies and ensure proper stock levels for upcoming events.
• Work with the finance team to ensure billing is accurate and sent in a timely manner post-event.
• Ensure the cleanliness and maintenance of banquet facilities.
• Monitor service quality and guest experience to ensure events meet Della’s high hospitality standards.
• Handle any client complaints or challenges professionally, providing solutions promptly.
• Assist in promoting Della’s banquet services to potential clients through collaboration with the sales and marketing teams.
• Help in customizing packages for clients to enhance sales and meet specific client needs.

Job Expectations

• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
• Knowledge of food and beverage operations and preparation is required.
• Excellent communication and guest relation skills in English.
• The ability to work well with a large group of people in a team environment.
• Ability to work a flexible schedule including nights, days, weekends and holidays.
• Should have knowledge of business management principles and practices, accounting procedures, cost control procedures and relevant computer softwares.

Minimum Qualification

Graduation/ Diploma in Hotel Management is preferred.

Minimum Job Experience

Should have 3-4 years of Experience in similar job profile.

Reporting To

F&B Head

Travel

N/A Apply Now