Remote Call Center Agent (Thessaloniki based)

SKY express, the fastest-growing Greek airline, is currently seeking for ambitious Call Center Agents living in Thessaloniki who will join remotely our Call Center team and will carry out administration tasks and high-quality services. The ideal candidate will be self-motivated and an excellent listener who will commit himself to exceed our customers’ expectations.

• Location: Thessaloniki
• Department: Call Center
• Work Arrangement: Full Remote
• Employment: Full Time Shifts (8 hours)

Key Responsibilities

• Respond to customers’ needs through e-mails and inbound calls
• Book tickets
• Perform booking changes and ticket cancellations
• Provide information to customers, agents, and airport stations

Skill Set

• Customer oriented
• Communication and negotiation skills
• Result driven
• Ability to work under pressure
• Multi-tasking
• Team player

Requirements

• Experience in Customer Service
• Excellent command of the Greek & English language
• PC knowledge
• A quiet place to work at home with a strong internet connection

A Bachelor’s degree and knowledge of any foreign language will be considered an advantage.

If you consider yourself an enthusiastic professional that wishes to become a part of the fastest – growing and greenest Greek airline, please send us your CV.

Applicants are requested to attach their CVs in PDF format ONLY.

The personal data collected will be used for recruitment purposes only. Personal data of unsuccessful applications will be deleted. Please note that only candidates who meet the requirements of a relevant job description shall be contacted. Candidates not notified within 8 weeks may consider their application unsuccessful.

Candidates who will be contacted, may be asked for further information as part of our screening process.