Product manager, Engagement, Ops & Tech
Job Description
We are looking for a product manager who is equally comfortable working with technical and non-technical colleagues to influence product roadmaps and drive customer adoption for those products. The candidate should be comfortable working with stakeholders of various levels and functional backgrounds, and enjoy communicating both verbally and in writing. Success for this role is driving adoption and impact of the products our team creates. This is a newly established function in our team and is crucial to our current and future success.
You must love spending time with your customers. A successful candidate is an effective communicator, has demonstrated the ability to earn the confidence of stakeholders across a cross-functional team, is data-driven, has a strong eye for opportunities, and has experience managing complex business and technical problems. You are not afraid to get your hands dirty navigating requirements from different business teams, and then translating them into actionable customer stories for other product managers and engineers. You balance marketing, analytical thinking, and operations, along with an ability to work independently to deliver results in a highly visible role. You partner closely with our product team to create the best customer experience for product engagement and education.
You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. Maturity, high judgment, and ability to influence are essential to success in this role.
Key job responsibilities
- Execute a plan for how best to use different communication channels (emails, Slacks, hands-on training sessions, customer references, offsite presentations) to efficiently and effectively reach our customers
- Dive into product adoption data to create both tailored and broad-scale, data-driven engagement tactics
- Influence product roadmaps based on what customers need to unlock increased adoption and impact
- Create and/or evolve already-existing engagement metrics to help better quantify our team’s work
- Create and/or work on already-existing, scalable programs to drive customer adoption and impact
- Embrace tactical opportunities to help customers unlock benefit from our products
Basic Qualifications
- Experience managing technical products or online services
- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
- 2+ years of product or program management experience
Preferred Qualifications
- Experience developing operational processes and technologies
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,700/year in our lowest geographic market up to $179,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company – Amazon US Services LLC
Job ID: A2905486