Business Operations Analyst – M&E
Job Description
Job Title – Business Operations Associate – Meetings and Events
Management Level: CL12
Location: Bangalore/ Gurgaon
Must have skills: Cvent or any other Meetings Technology
Job Summary:
We are seeking an organized, detail-oriented, and proactive registration website builder to independently manage and support multiple events simultaneously. This role involves providing exceptional customer service, coordinating event details, and ensuring smooth event execution, both pre- and post-event. The ideal candidate will possess strong communication skills, a passion for event coordination, and the ability to manage multiple tasks efficiently.
Key Responsibilities (Current, CL12)
- Independently Support 8-12 Simple, Medium, and High events at one time with consistent and quality customer support
- Accuracy in the completion of assigned tasks and deadlines, team processes and standard operating procedures
- Follow communication process flow
- Updates process forms in a timely manner
- Supports the creation of the event websites and registration, invitations and other emailed communications, per customer requirements
- Consults on event requirements and site features
- Coordinates site testing and final sign-off with customer
- Creates event reporting package with updated reports
- Integrates site data with MMS (Salesforce), On24 and Touchcast
- Sends initial invitation and/or provides final site URL
- Sends additional rounds of invitations and communications
- Coordinates changes to attendees, waitlists, rooming lists, approvals and capacities w/event owner
- Manages event websites and registration changes
- Sends post-event feedback surveys
- Manages post-event technology tasks (upload final participant lists, communicate web build hours/fees, complete final billing process form, close-out checklist)
- Support taskforces and special projects (as assigned)
Required Skills List
- Experience with Cvent platform will be a huge plus.
- The person should be willing to work Night Shifts (9 am to 6 pm US Eastern time)
- Ability to communicate effectively and support customers from various countries and time zones
- Comfortable speaking with customers in our universal business language; English
- Excellent customer service
- Excellent time management skills
- Ability to problem solve customer and team issues
- Multi-tasker
- Effective Written and Verbal Communications Training
- Ability to work independently
- Strong Microsoft Office skills and adept to working with new technology (Word, Power Point, Excel)
- Self-starter for continued education on technology
- Familiarity with Microsoft Teams, a plus
- Event planning experience, a plus
- Project Management experience, a plus
- Knowledge of onsite event technology, a plus
- Familiarity with HTML, a plus
Additional Information:
- The ideal candidate will possess a strong educational background in Cvent or a related technology.
- This position is based in India
About Our Company | Accenture
Experience: Minimum 2 year(s) of experience is required
Educational Qualification: B.Tech/BE/Any Graduate