Job Description

An exciting opportunity has arisen to join the UHN Translation Services Team as an Administrator. Working in a central role across both Kettering and Northampton General Hospitals and coordinating requests for language support from all departments, this is a unique opportunity to work with staff across both sites.

As first point of contact for all enquiries, the Translation Services Administrators will look at the most cost-effective and efficient way to provide a high standard of service for each request. The post-holder will e responsible for booking and cancelling translation requests, provide general administrative support, monitoring bookings and process invoices. The post holder will also be involved in support department staff with training of the booking process. The role will based be on site at Northampton and / or Kettering General Hospital.

This is a varied role with the opportunity to work on a range of tasks to improve patient experience and facilitate communication between staff, patients and families.

If you are compassionate, committed and a team player with excellent communication, organisational and time management skills – we would love to hear from you.

The Translation Services Administrators will be the first point of contact, therefore, will need to demonstrate high level multi-tasking skills in order to respond quickly to urgent requests for language support. The post-holder will manage the Interpreting email inbox and receive telephone enquiries, take relevant action or relay messages to language services providers.

The administrators will be responsible for the allocation of all UHN Interpreting and Translation requests, as well as using Interpreting portals, and Datix incident modules to record and monitor staff requests for language support.

The post holders will work autonomously using highly developed administrative skills to be able to influence and negotiate with staff at all levels across the Trust promoting opportunities to engage and further enhance Language Support strategies.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

For further details / informal visits contact: Name: Denise Thompson Job title: Translation Officer Email address: [email protected] Telephone number: 01536 492510

Amanda Butler

Equality Diversity and Inclusion Patient Liaison Officer

[email protected]

01604 544343