Customer Service Executive
Job Description
Grand Vision Events Management is a dynamic and professional service provider specializing in Facility Management, Recruitment, and Events Management. We are committed to delivering top-tier solutions that enhance efficiency, productivity, and seamless experiences for businesses and individuals.
The Role
You Will Be Responsible For
- Basic understanding of sales principles and customer service practices.
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- MUST HAVE KNOWLEDGE IN WINES/ALCOHOLIC BEVERAGES
Ideal Profile
- You have at least 1 year experience within a Customer Service role, ideally within the Retail and Wines & Spirits industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have working knowledge of CUSTOMER SERVICE
- You are a strong networker & relationship builder
- You are a strong team player who can manage multiple stakeholders
- You are highly goal driven and work well in fast paced environments
- Proficiency in English & Russian/Mandarin language.
- Good communication skills and interpersonal skills.
What’s on Offer?
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Leadership Role