Chat Support Agent
Job Description
Imploy is a trusted recruitment partner, connecting skilled professionals with top global companies. We are hiring on behalf of a leading Outsourcing and Offshoring Consulting company seeking a dedicated Chat Support Agent. This is a full-time remote opportunity within the EMEA region, ideal for customer service professionals looking to grow in a dynamic, international environment.
Role Overview:
As a Chat Support Agent, you will be the first point of contact for customers, providing prompt and professional support through live chat. Your role is essential in ensuring a seamless customer experience by responding to inquiries, resolving issues, and assisting with various service-related concerns.
Key Responsibilities:
- Respond to customer inquiries via chat in a timely and professional manner.
- Provide accurate information and resolve issues efficiently.
- Guide customers through troubleshooting steps and service processes.
- Maintain customer satisfaction by delivering clear and friendly communication.
- Escalate complex issues to the appropriate teams when necessary.
- Keep records of customer interactions and provide feedback for process improvements.
Qualifications:
- Previous experience in customer service, chat support, or a similar role.
- Excellent written communication skills with strong attention to detail.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Problem-solving mindset with a customer-first approach.
- Proficiency in English (additional languages are a plus).
- Familiarity with CRM tools and live chat software is an advantage.
What We Offer:
- Competitive salary and benefits package.
- Remote work flexibility with a supportive team.
- Career growth opportunities in a fast-paced industry.
- Training and development programs to enhance your skills.
Join the Team!
If you have a passion for delivering great customer experiences and thrive in a remote work setting, we encourage you to apply and become part of a leading global consulting company.