Showroom Director

The Showroom Director acts as a focal point within the business. The Showroom Director ensures the showroom delivers exceptional client experiences whilst achieving company objectives by planning and executing the showroom business plan; making clear the objectives and required performance delivery. The Showroom Director is entrepreneurial in their approach in leading, coaching, and mentoring a high-performing team and showroom. The Showroom Director plays a crucial role in providing a clear communication link between all parts of the business, anticipating future challenges and opportunities, and responding to these effectively.

Responsibilities

• Being a role model ensuring that every client – both internal and external – receives the exceptional client service
• Identifying, sharing and spreading best practice throughout the business, and demonstrating excellent teamwork across the Group network.
• Ensuring profit targets are met and costs are kept within budget
• Achieving showroom objectives through delivering on KPIs
• Staying current with market competition, industry, watch trends and client shopping behaviors
• Performance management of colleagues, providing feedback and development opportunities
• Leading showroom recruitment and retention efforts
• Representing the showroom at internal and external meeting
• Organizing daily and weekly routine tasks in line with policies and procedures through active delegation and participation
• Maintaining visual merchandising to company standards
• Managing the till and associated transactional procedures
• Participate in, and running floor / showroom training and out of hours meetings and VM changes as required
• Completion of all training requirements
• Ensuring all team members always adhere to the company dress code standards
• Other responsibilities and projects as assigned

Experience

• 5+ retail management experience ideally within a luxury environment
• Evidence of performance delivery against sales and process
• Jeweler or timepiece product knowledge
• External Jeweler or Retail qualifications
• Proven track record of sales achievements

Skills

• Ability to develop and implement business strategies and work to budgets
• Ability to manage and deliver operating costs, identifying suitable efficiency improvements
• Highly numerate with ability to understand and analyses sales performance
• Leading, mentoring, and coaching members of a high performing showroom
• Proven track record of management achievements
• IT literate
• Evidence of CRM and networking

Physical Requirements

• Business related travel when required
• May be required, occasionally, to work exceptionally, long hours
• May be required to lift packages / boxes
• May be required to stand up for long periods of time