Franchise Service Consultant – ICU
Job Description
Key Performance Areas:
- Store and franchise compliance
- Reporting
- Training and development
- Stock management
- Client relationship management
- Effective teamwork and self-management
Store and franchise compliance
Ensure key processes and plans are in place through weekly store visits, store evaluations and data analysis.
Adhere to the Site Visit Schedule.
The respective FSC will visit each site on a 6 (six) weekly cycle. A site visit report will be completed upon every visit.
Ensure franchisees comply with brand standards.
Rolling out POS and maintenance of the system.
Ensure that franchisees are visited regularly
Ensure that franchisee abide by the operational manual
Ensure that ICU stores increase in revenue
Reporting
Provide sound advice to increase store profitability and performance.Perform compliance audits in order to identify growth opportunities and improvement.
Analyse product movement and make suggestions to increase sales.
Log calls for issues that may occur to the external IT service provider.
Document and report critical incidents and franchise issues.
Report and provide vital information to the operations manager, with regards to stores i.e. LSM market, the trading patterns and basket values, growth and projected sales and staff performance.
Evaluate sales performance.
Collect and compile data from the stores
Training and development
Prepare meeting activities to improve store profitability through training and networking with vendors and other franchisees.
Educate and train franchisees in order to ensure consistency and standardised procedures on site.
Provide additional training on site as needed.
ACDC express league management
Stock Management
Manage stock at franchisees, by following up on back orders that were logged.Evaluate the top categories and locations of products.
Monitor and manage minimum stock holding.
Monitor obsolete inventory.
Determine the ability to upsell by combining interlinked products to increase the basket value.
Client relationship managementProvide general franchise support.
Ensure competitiveness and build brand awareness.
Provide support and assistance with the organisational initiatives to maintain franchisee accountability and network consistency.
Assist in developing solutions to issues whether they are common or not.
Manage conflict resolution
Assist with the maintenance of IT equipment on site.
Assist with management accounts and suggest ways to improve.
Assist with recruitment, business training, and succession planning in stores.
Complete FSC field report
Effective teamwork and self-management
Consistently manage own priorities to achieve all deliverablesFollow any lawful and reasonable instruction from the ACDC EXP operations or general manager
Act as part of the team and always assist other members of the team to achieve common goals
Consistently live and be an example of the Company values
Clarity in judgment
Critical Thinking
Communication Skills
Financial AnalysisCheck the store’s finances and find any problems (like cash flow issues, low profits, or high costs).Work with the store manager to create and follow a plan to fix the finances.
Keep track of financial performance and make sure problems are solved.
Give advice on budgeting, saving costs, and increasing revenue.
Work closely with the finance team, management, and store staff to drive recovery efforts.
Regularly report progress, challenges, and recommendations to senior manager
Requirements
Proven experience as a field or service consultant
Experience in customer service
Knowledge of business process and functions
Strong analytical ability
Valid drivers license
Own road worthy vehicle
Degree in business management and or operations