Warranty Manager

As a, Warranty manager you are fully responsible for planning, controlling and increasing efficiency of all warranty repairs. And warranty claim processes. In this function, you ensure that the dealerships strategic and operational goals are met as well as MB India policy & guidelines are implemented & followed rigorously. When it comes to warranty you are the reliable and transparent interface between workshop administrators, workshop colleagues and MB India. With your expert knowledge, technical competency and excellent communication skills you promote the brand and product image and hence contribute to the economic success of the organization. Your key responsibilities are:

• Updating vehicle details for e.g. – vehicle registration date, warranty validation date, terms and conditions of warranty & updating of DAN (Delivery acknowledgment Note) copy in eDealer.
• Checking warranty and goodwill claims. Ensuring that warranty repair is applicable only in case of regular maintenance of vehicle as per the specified time limit.
• Confirming proper diagnosis is done for the warranty process.
• Confirmation of correct damage codes, operation code related to the works shop diagnosis for the complaint.
• Preparation and submission of TPR (Technical Product Report) as per MB India requirement for warranty/goodwill cases.
• Ensuring that essential documents (star printout, Battery Test Sheets, Wheel Alignment Sheet Tyre Damage Report, Photographs etc.) are uploaded in eDealer.
• Maintaining proper record of all warranty documents and producing as and when required.
• Ensuring that warranty repairs are performed for manufacturing defects as per the decision given by MB India Warranty department.
• Submission of repair claims to MB India within the specified time limit.
• Reconciliation of warranty/goodwill claims within the specified time limit.
• Ensuring that all warranty parts are kept in warranty room along with duly filled tags.
• Ensuring that warranty room is locked properly.
• Defective parts to be kept properly and to be produced timely whenever required by representative of MB India for inspection & scrapping.

Requirements

Qualification & Experience:

• Bachelor of Engineering in Automobile/Mechanical
• Minimum 8-10 years’ experience in the same field in premium segment brand
• You are reliable, trustworthy, and able to show excellent communication and coordination skills while dealing with concerned colleagues.
• You have good knowledge of Office appliances (e-mail programs, e.g. MS Office, the Internet, e-business, etc.)

Benefits

• Provident Fund
• Bonus
• Incentives