Verifications DOT Specialist

InformData is dedicated to building trust, maintaining the highest standards of integrity, and delivering exceptional client satisfaction. As a DOT Specialist, you will be responsible for gathering professional information from individuals and employers, as provided by the candidate. This includes verifying employment history, reviewing driving records, and collecting details related to accidents and drug/alcohol history. This role is well suited for those who excel in a remote work environment and thrive in an energetic, team-oriented culture.

• Manage inbound and outbound calls – Handle a high volume of incoming and outgoing calls efficiently, providing prompt and accurate responses to inquiries. Assist customers, clients, or internal teams with requests while ensuring a positive and professional experience.
• Ensure compliance with laws and regulations for driving history acquisition – Adhere to all federal, state, and company policies related to obtaining driving records. Verify proper authorization, follow data privacy guidelines, and ensure all procedures align with legal requirements.
• Uphold professionalism in all communications – Maintain a courteous and professional tone in all phone, email, and written communications with customers, vendors, and colleagues. Effectively resolve concerns while demonstrating patience, active listening, and problem-solving skills.
• Maintain and enhance quality standards – Consistently meet performance expectations by following established processes, accuracy guidelines, and best practices. Identify opportunities for improvement and contribute to refining workflows to enhance efficiency and service quality.

Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. InformData reserves the right to change or assign other duties to this position at any time.

Qualifications

• Professional verbal and written communication skills
• Strong active listening skills with the ability to accurately capture and document information
• Proficiency in navigating multiple computer applications quickly and accurately
• Persistence and the ability to effectively probe for necessary information
• Strong attention to detail with the ability to document information quickly and accurately
• Excellent judgment and ability to report precise and relevant content
• Strong problem-solving and analytical skills for handling complex issues
• High level of organization with the ability to prioritize tasks effectively
• Ability to multitask while maintaining accuracy and meeting deadlines
• Adaptable and able to thrive in a fast-paced environment
• Team-oriented with a collaborative mindset
• Ability to type 40 WPM or more with accuracy
• Strong command of grammar and spelling

Working Conditions

• This position requires the incumbent to work indoors at a desk for extended periods of time and use of work station.
• The person must be able to comprehend and follow work instructions in a fast-paced, team environment.
• This position requires the ability to interact with all levels within the organization and requires the ability to respond professionally to all individuals and work well as a team player.
• This position may be requested to work overtime on occasion to meet company objectives.

The essential functions of the job may or may not have been described fully in this job description. Consistent with the Americans with Disabilities Act (ADA), it is the policy of InformData to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause undue hardship.

InformData is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.