Fashion Advisor & Care and Repair Specialist

In line with CHANEL’s vision and mission, this hybrid role combines expertise in client advisory and aftersales service. The Fashion Advisor & Care and Repair Specialist plays a crucial role in delivering an exceptional and seamless client experience, ensuring both retail performance and excellence in service.

Key Responsibilities

CHANEL Ambassador

• Embodies the values of CHANEL, ensuring a refined and sophisticated client approach.
• Acts as a CHANEL Insider, demonstrating deep knowledge of the Brand’s heritage, craftsmanship, and collections.
• Implements all training received and proactively seeks opportunities to enhance product and trend knowledge.
• Adheres to uniform and grooming guidelines, ensuring a professional and elegant presence.

Client Experience & Sales Excellence

• Creates a tailor-made client experience, fostering long-term relationships and ensuring brand loyalty.
• Assists clients in developing their personal style, providing expert styling advice and proposing alterations when necessary.
• Achieves sales targets by leveraging all available tools, including product expertise, clienteling, and digital platforms.
• Supports an omnichannel shopping experience by integrating in-store and digital touchpoints.
• Handles client concerns with empathy and professionalism, transforming potential challenges into positive experiences.

Aftersales Service & Operations

• Welcomes clients according to CHANEL’s aftersales service philosophy, ensuring a seamless and luxurious experience.
• Actively listens to clients to understand their concerns and provides clear, expert guidance on repair processes, waiting times, and assessments from workshops.
• Performs quick repairs such as chain or clasp exchanges, eyewear adjustments, and watch strap fittings.
• Acts as the main point of contact for the sales team regarding aftersales, product maintenance, and internal software use.
• Trains the team to enhance their knowledge and autonomy in managing aftersales requests.
• Ensures the proper management of deliveries and shipments, complying with internal procedures.
• Maintains detailed records of client interactions and aftersales cases, ensuring accurate follow-up.
• Communicates directly with CHANEL workshops in Paris, drafting and sending detailed correspondence in English to guarantee precise handling of client needs.

Team Collaboration & Business Growth

• Works collaboratively with colleagues to uphold the highest standards of service, contributing to a culture of excellence.
• Shares best practices and knowledge with the team, fostering a spirit of continuous learning and development.
• Ensures the boutique environment is always impeccable, in line with CHANEL’s Visual Merchandising guidelines.
• Participates in product stock replenishment and inventory management as needed.

Experience & Qualifications

• Proven experience in luxury retail, with a strong background in both sales and aftersales service.
• Expertise in RTW styling, with the ability to create complete and personalized looks for clients.
• Strong selling skills, with a performance-driven mindset and ability to achieve sales targets.
• Experience in handling aftersales processes, including repairs, quality control, and client communications.
• Fluency in English and Spanish is mandatory; additional languages are a plus.

Soft Skills & Abilities

• Strong interpersonal skills, with the ability to establish an emotional connection and build lasting relationships.
• High level of empathy, active listening, and problem-solving skills.
• Meticulous attention to detail and a perfectionist approach to work.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• Strong communication skills, both written and verbal, with excellent grammar and spelling.
• Team spirit, integrity, and a proactive mindset.
• Storytelling ability to engage and inspire clients.
• Positive body language and an elegant presence.
• This hybrid role is a unique opportunity for a highly skilled professional who is passionate about both sales and service, ensuring a seamless and luxurious client experience at CHANEL.