Customer Service Specialist

Astura Medical is quality driven, surgeon-inspired, and innovative medical device company. We have a robust distribution channel combined with passion and innovation to drive our teams to achieve great success with developing medical devices and entering them into the spinal implant marketplace. We’re centrally located in Irving, TX, and we offer a collaborative work environment with casual dress and work-life balance. This position reports to the office daily and we do not have remote or hybrid opportunities at this time.

The Customer Service Specialist will serve as the main line of communication between the distributors and sales force and the internal operations team. This position facilitates the various roles that complete the sales lifecycle from onboarding, building surgical kits and returns, and approval to processing complete sales transactions. There are eight (8) areas of specialization that make up the Customer Service department and the end goal is to learn multiple areas in the first year. Some positions include 1-2 specializations in on customer service specialist role.

Job Responsibilities

• Monday – Friday 10:00 AM to 7:00 PM
• Processing and communication of sales orders and inventory requests.
• Management of outstanding purchase orders.
• Processing sales requests for products, literature, shipping label, tracking, and other data.
• Coordinating the transfer and delivery of inventory.
• Handling returns and field inventory discrepancies.
• Collaboration with internal departments to ensure systems data is correct.
• Receive and process sales orders submitted through the customer portal.
• Submit restock orders.
• Receive, cross reference, and apply Purchase Orders (PO) to corresponding sales orders.
• Asist with PO discrepancies by reaching out to hospitals and distributors.
• Assist with customer portal issues and sales order corrections.
• Available to work overtime when needed.

Requirements

QUALIFICATIONS

• Creative thinker and problem solver.
• Motivated self-starter.
• Detail-oriented.
• Able to work in a high-paced environment.
• Expert-level computer and software skills.
• Advanced experience with Microsoft Office products including Outlook and Excel.
• Experience with ERP Software; SAP experience is a plus.
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Experience in Orthopedic Spine is preferred, but not required.

EDUCATION

• Minimum of 3 years of experience in all listed above.
• Some college is preferred, or equivalent experience.

What We Offer

• Medical, Dental, Vision are 100% company-paid for employee-only enrollment.
• 10 days of PTO, increasing with each year employment.
• 3 days sick pay.
• 401k matching up to 3%.
• Free breakfast each Friday.
• Casual dress code.