Customer Success Manager
Job Description
Finaloop is a fast-growing, tech-driven accounting startup that provides e-commerce and DTC companies with comprehensive financial solutions. Our mission is to empower businesses to manage their finances confidently through innovative technology and expert service.
We’re looking for an experienced and dynamic Accounting Success Manager to guide customers through the onboarding process and ensure they fully leverage Finaloop’s platform. You’ll play a key role in making sure their activity in Finaloop meets their accounting needs and that they are using their financial data effectively. Strong customer-facing skills and a solid understanding of accounting principles are essential.
This is a rare opportunity for accountants who are passionate about finance, love interacting with customers, and enjoy solving challenges. Join us in revolutionizing accounting through technology, and shift your focus to a more business and strategy-oriented role
Key Responsibilities:
- Lead Onboarding: Guide new customers through a seamless transition and setup of Finaloop’s services.
- Educate & Empower: Teach customers how to fully utilize Finaloop’s platform to meet their financial management needs and to track their profits and cash flows.
- Be the Expert: Offer ongoing support, addressing questions and concerns while helping customers maximize the value of our services. Conduct regular check-ins and reviews to ensure they are achieving their financial goals with our platform.
- Build Strong Relationships: Act as a trusted advisor and advocate for your customers, fostering long-term partnerships.
- Monitor & Optimize: Track customer usage and engagement, identify opportunities for improvement, and encourage the adoption of new features and capabilities.
- Collaborate for Innovation: Work closely with the product and development teams to relay customer feedback and suggest platform enhancements.
- Shape The Team: Join a young, dynamic team to build and refine best practices in accounting success, continuously improving our customer strategies.
Requirements:
- 3+ years of experience in a customer success manager role
- Experience working in a fintech company – a huge advantage
- Excellent communication and interpersonal skills, with the ability to explain complex concepts in a clear and concise manner.
- Strong problem-solving skills and the ability to think strategically to address customer needs.
- Proactive and customer-focused attitude, with a commitment to delivering exceptional service.
- Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.