System Engineer – L4

Do

•    Excellent communication skills•    Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. â€¢    Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. â€¢    Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support â€¢    Answer incoming calls and respond to customer’s emails in timely manner. â€¢    Manage and resolve customer complaints. â€¢    Identify and escalate issues to supervisors as and when needed. â€¢    Provide product and service information to customers. â€¢    Research required information using available resources and Offer Solution to customers. â€¢    Research, identify, and resolve customer complaints using applicable software. â€¢    Route calls and tickets to appropriate resources and Domains who can best support he user, â€¢    Document all call information according to standard operating procedures. â€¢    Recognize, document, and alert the management team of trends in customer calls. â€¢    Create SOPs for new Issues and resolution given. â€¢    Complete call logs and reports.

? ? ? ?