Virtual Enrollment Specialist for a Digital Health Company in the US (Home Based Full Time)

The Company is a telehealth company dedicated to improving the lives of US senior citizens by enrolling them in a chronic care program. Their mission is to enhance the health and well-being of our patients through compassionate care and innovative technology.

Job Description

Outbound Calling to Patients:

• Conduct proactive outreach to senior citizens to enroll them in our chronic care program.
• Provide detailed information about the benefits and services of our program to potential enrollees.
• Address any questions or concerns patients may have during the call.

Inbound Call Handling

• Answer incoming calls from patients seeking information about our services.
• Provide support and guidance to patients calling in with inquiries or issues.
• Ensure all inbound calls are handled promptly and professionally.

Data Management

• Accurately record patient information and call outcomes in our system.
• Maintain and update patient records to ensure data integrity and compliance with privacy regulations.

Follow-Up Communications

• Conduct follow-up calls to patients who have expressed interest but have not yet enrolled.
• Send follow-up emails or messages to patients as required, providing additional information or reminders.

Must Haves

• Experience in a customer service or patient engagement role, preferably within the healthcare or telehealth industry. If not, then in a role where lot of interaction with customers on calls.
• Proven track record of successfully handling outbound and inbound calls.
• Excellent communication skills in English, with the ability to speak clearly and slowly.
• Ability to explain complex healthcare information in a simple, empathetic manner that is easy for senior citizens to understand.
• Understanding of healthcare regulations and privacy standards (e.g., HIPAA).
• Flexible availability to accommodate different time zones and patient schedules.
• Strong skills in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Home Office Requirements

Please only apply for this role if you have the following home office requirements:

• Perfectly working headset and webcam
• Stable internet connection of at least 5 Mbps to 15 Mbps
• Up to date computer system with a minimum of Windows 8 or Mac OS X
• Quiet room with no distractions or background noises
• A backup plan if the power goes out or if your internet connection becomes unstable during your shift Only applicants meeting the strict criteria above will be contacted.

Connect With Us

https://virtualcoworker.com.ph https://virtualcoworker.com/our-culture https://www.facebook.com/virtualcoworker https://www.linkedin.com/company/virtual-coworker

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