Surgery/Special Unit Coordinator – Plastic Surgery

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. Here, you will work alongside a passionate and dedicated team and receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

The Department of Plastic Surgery is one of the largest plastic surgery departments in the country, including more than 15 board-certified plastic surgeons. For the past several years, the department has focused on minimally invasive techniques in facial cosmetic surgery. As Surgery/Special Unit Coordinator, you will work in conjunction with the physician and/or staff to prioritize admissions and appointments or maximize allocated space based on medical needs

A caregiver in this position works from 8:00AM – 5:00PM with the opportunity to work a hybrid schedule.

A Caregiver Who Excels In This Role Will

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensures accurate collection.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Triage appointments, based on diagnosis, patient preferences and physician specialty.
• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Receive orders and processes as indicated by provider and schedules according to protocol.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Minimum Qualifications For The Ideal Future Caregiver Include

• High School Diploma or GED.
• Two years of related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/operating room scheduling
• Proficiency in personal computers (PC) and general knowledge of PC-based systems and software

Preferred Qualifications For The Ideal Future Caregiver Include

• In-depth knowledge of medical terminology and/or CPT/ICD coding
• Knowledge of Epic, Microsoft Word and Excel applications
• Scheduling experience

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements

• Frequent standing, walking and sitting for extended periods of time
• Lifting and carrying up to 25 pounds
• Manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital
• Normal or corrected vision

Personal Protective Equipment

• Follow standard precautions using personal protective equipment as required

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.