Operations Specialist, Hosting

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

ACC Hosting Team supports most of the business operations required to ensure our community and business

is growing efficiently. We work directly with our global partners to build and sustain solutions. We also support

product teams and their operations with driving process improvements. Hosting team also serves as a subject

matter expert in collaboration with cross-functional business partners when scaled operations expertise is

required.

The Difference You Will Make

• You will play a critical role in ensuring that our operations run smoothly and that our hosts and guests

have a seamless and enjoyable experience.

• Your work includes understanding of ProHost Business in Airbnb and catering to various projects

related to supply and quality.

• Success in your role will depend on how efficiently you manage your day-to-day operations,

consistently meeting or exceeding performance metrics such as productivity, accuracy etc

• Have empathy to establish approachability in order to care about, support, and also challenge the

team to meet and exceed expectations.

A Typical Day

• A typical day starts with a team meeting to meet and greet each other and understand what’s in it for

the day while reflecting on the previous day.

• Overall, a typical day is fast-paced, challenging, and rewarding. You will be responsible for managing

multiple tasks and priorities, collaborating within team and cross-functional teams to drive continuous

improvement.

• ProHost has broadly two main work streams – Price Competitiveness and Lead Qualification,

depending on your alignment with the work stream, KPIs will be assigned.

• Specific day-to-day responsibilities may include

? Review and search for cross-listed properties on competitor’s websites for price shopping

exercise

? Review and qualify supply leads from various resources to help provide global teams with

filtered leads to bolster supply.

• Something unique about this role – you will get to work on various ad-hocs frequently and that will help

build your learning curve and the agility enables you to wear your thinking hat and improvise.

Your Expertise

• Bachelor’s Degree or equivalent
• Strong, fluent verbal and written English communication skills
• Google Suite familiarity – Sheets, Chrome
• Strong attention to detail required for review work
• Ability to quickly absorb training on product and tool functionality
• Ability to consistently meet expectations with regards to productivity for repetitive tasks
• Comfort with process change and ambiguity; flexible
• Travel requirements (not applicable as of now)
• Not mandatory but good to have : Hands-on Experience of Salesforce Tool

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas fosterinnovation and engagement, and allow us to attract creatively-led people, and to develop the best products,services and solutions. All qualified individuals are encouraged to apply.

Hybrid Work Requirements & Expectations: To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following:

• Workspace: A dedicated, quiet, and private workspace free from interruptions and external noise
• Internet Connectivity: During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings
• Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved.
• Confidentiality & Security: Employees are responsible for protecting Airbnb’s Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality.