Customer Support Specialist
Job Description
About Our Client
This fast-growing SaaS company is on a mission to enhance the profitability of salons and spas. Renowned as the highest-rated salon and spa software across the US and Canada, the organization serves thousands of customers and aims to become the #1 market leader in the coming years.
The company operates fully remotely and fosters a fun, ambitious team culture, with in-person gatherings every few months. As it continues to expand, the organization is looking to attract high-potential individuals eager to join a winning team.
About the Role
In this role, customers are central to all operations. As a Customer Support Specialist, you will be instrumental in delivering exceptional service by responding swiftly and accurately to customer inquiries with empathy. High standards are set for all team members, as customers have come to expect nothing less. Joining this dynamic and expanding team will give you a direct impact on enhancing customers’ everyday experiences. If you are passionate about helping people, eager to learn, and thrive in a fast-paced environment, this could be the perfect position for you.
As a Customer Support Specialist, you will:
– Troubleshoot and address inquiries from customers primarily through chat, and also via phone calls.
– Enhance your product and industry knowledge to provide expert-level answers and support.
– Collaborate with various teams to identify and resolve technical issues raised by customers.
– Document and share frequent customer concerns and their solutions.
– Offer personalized solutions and proactive follow-ups to ensure customer satisfaction and retention.
Work Monday-Friday, 9 am-6 pm, HST
What They’re Looking For
– A minimum of 1 year of experience in a software support role.
– A quick learner with a “I’ll figure it out” attitude, not afraid to ask questions.
– The ability to work independently while effectively collaborating within a team.
– A knack for overcoming complex challenges, even under pressure.
– A genuine passion for connecting with a diverse range of individuals, treating everyone with respect and kindness.
– Strong written communication skills.
What You’ll Love About the Company
– Health, dental, vision, life, and LTD insurance.
– A generous monthly wellness budget for gym memberships, yoga, and more.
– A premium subscription to the Calm
– Membership with One Medical
– Flexible and unlimited PTO.
– 401k plan available (no matching).
– Employee stock option program.
Compensation
$55K – $60K • Offers Equity • Offers Bonus