Manager, Business Operations
Job Description
About The Role
Fleet partners are entrepreneurs who manage their own fleet of vehicles and drivers. They partner with Uber and play a major role in supporting our supply growth in a majority of India markets. This is a key piece in our strategy, to help catalyze Uber’s growth in the region. This is a unique opportunity, with a focus on building, managing and scaling fleets for the Uber platform in the region.
We are seeking a sharp, analytical and highly-organized individual to lead fleet partners in the region focusing on running BAU ops, creating & optimising processes and operations for EVs & Premium cars with fleet partners & delivering performance SLAs.
What The Candidate Will Do
- Manage vehicle addition & deployment targets, drive high-quality performance to maximize the benefit of fleets to the platform.
- Continue to find efficiencies in fleet ops (higher completion rates, increased asset utilization, find lower opex cost opportunities) & set-up processes to maintain top-notch vehicle & driver quality.
- Cultivate a highly successful and engaged KAM team through hands-on coaching and building a deep understanding of the fleet business.
- Prepare & Lead Weekly Business reviews and Governance with Fleet Owners & internal business reviews with Uber Leadership.
- Skillfully manage multiple projects while embracing the fast pace of our company & collaborate with cross-functional teams (product,category, BD ) to unlock required solves .
What The Candidate Will Need
- 3-4 years of experience in vendor management,account management, operations or consulting experience in the Indian market (including experience working for technology/ telecommunications/ FMCG/transportation-related industries).
- Experience leading cross-functional (internal & external) stakeholders in order to execute high-impact projects.
- Demonstrated ability to work independently and effectively across internal and external organisations.
- Excellent problem-solving and analytical skills & Exceptional written &verbal communication, and organisational skills.
- Ability to thrive in a fast-paced, rapidly evolving and ambiguous environment.