Remote Hospitality IT Support Technician | WFH

Position Overview

We are in search of a dedicated and personable IT Support Technician to become an integral part of our esteemed team. In this pivotal role, you will provide both onsite and remote assistance for a wide array of IT requirements specifically tailored for the hospitality sector. Our commitment to delivering exemplary “white-glove” support ensures that our clients, including high-end boutique hotels, restaurants, and nightclubs, receive timely and meticulous service.

As a fast-paced and interactive position, this role demands a high level of professionalism and a positive disposition. You will collaborate with a dynamic team that supports multiple properties across various states. We are seeking self-motivated individuals who can effectively manage their responsibilities, prioritize tasks, and adapt to individual circumstances. By leveraging state-of-the-art remote management and monitoring tools, you will work alongside colleagues in different regions to provide seamless support.

Key Responsibilities

• Deliver desktop support for both hardware and software troubleshooting.
• Acquire knowledge and adapt to industry-specific and proprietary management systems.
• Configure, deploy, and maintain end-user equipment.
• Execute network administration tasks, including user account permissions and Active Directory modifications.
• Maintain follow-ups with clients to ensure issue resolution meets their satisfaction.
• Keep precise and timely records in our ticketing system.
• Investigate and resolve IT-related challenges across various functions.
• Collaborate with team members to devise technical solutions.
• Address daily help desk support requests and participate in projects involving interaction with other divisions.

Required Skills

• Proficient in offering both onsite and remote desktop support.
• Experienced with remote support tools such as VNC, LogMeIn, and RDP.
• Strong adeptness in troubleshooting and a proactive approach to problem resolution.
• Familiarity with TCP/IP, cabling, IP phones, workstation and printer connectivity, POS devices, and Active Directory administration.
• Reliable and eager to build a long-term career in IT support.
• Goal-oriented team player with exceptional organizational skills and attention to detail.
• Independent and self-driven, willing to share knowledge with others.
• Comprehensive understanding of Windows server and desktop operating systems.
• Knowledge of hotel property management and Point of Sale applications.
• Competent in PC and server hardware configuration, including peripherals.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Active Directory.
• Excellent customer service skills, focusing on delivering prompt and courteous responses to user inquiries.
• Ability to thrive in a fast-paced environment while managing multiple tasks effectively.
• Willingness to travel as needed.

Qualifications

• A minimum of five years of relevant experience or equivalent.
• At least two years of telecommunications experience.
• Familiarity with mobile devices in an enterprise environment, including iPads, iPhones, and Android devices.
• Understanding of PCI compliance and related certifications.
• Knowledge of Ruckus and Meraki access point administration.
• Insight into IP networking and troubleshooting.
• Experience with hotel applications such as PMS-Opera, POS-Micros, Revenue Management-Ideas, Building Management systems (HotSOS, Safelock, InnComm), and Sales (Delphi/SalesForce).
• A+ Certification and other relevant certifications (MCSE, MCDST, ACSP) are advantageous.

Career Growth Opportunities

Joining our organization means stepping into a space that values professional development and continuous learning. As part of our team, you will have access to various avenues for advancing your skills and career within the thriving hospitality technology sector.

Company Culture And Values

We pride ourselves on fostering a culture of collaboration, innovation, and inclusivity. Our team is dedicated to supporting each other and our clients, ensuring a diverse and engaging work environment.

Networking And Professional Opportunities

Our organization encourages networking and collaboration both within and outside the company. As a member of our team, you will have the opportunity to engage with industry leaders and peers, enhancing your professional network.

Compensation And Benefits

• Salary Range: \(70,000 to \)80,000 per year
• Comprehensive health, dental, and vision insurance plans
• Opportunities for professional development and continuous education
• A flexible working environment that promotes work-life balance.

Employment Type: Full-Time