Customer Success Manager

Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team

!At Unifonic, our Customer Success team is dedicated to ensuring our clients have the best experience possible. Our dynamic and energetic team is the main point of contact for our customers and plays a critical role in fostering long-lasting relationships. We work closely with our clients to understand their needs and help them fully utilize our services to achieve their business goals. With a passion for customer service and a can-do attitude, you’ll thrive in this fast-paced and ever-changing environment

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What Will You Be Doi

• ng?Building trusted advisor relationships with high-value customers at the C-suite and executive level, ensuring they maximize the value of our platform throughout their lifecyc
• le.Guiding customers and Unifonic account teams (Sales, Partners, Solution Consultants) in developing Customer Success Plans, including QBRs, Executive Business Reviews, strategic planning sessions, and churn mitigation strategi
• es.Acting as an expert advisor by maintaining deep knowledge of Unifonic’s products and solutions to help customers adopt the most relevant features for their nee
• ds.Engaging customers to drive early and sustained adoption of Unifonic solutions, ensuring long-term succe
• ss.Developing and execute adoption strategies for high-value accounts, focusing on AI products, change management, and package fulfillme
• nt.Minimizing churn and revenue contraction by proactively identifying risks, escalating issues, and implementing mitigation strategies with the account te
• am.Identify and forecast growth opportunities for Unifonic’s AI products within your customer portfol
• io.Serving as a thought leader in marketing automation, customer support, and AI, sharing insights to benefit customers and the broader Solutions te
• am.Acting as the Voice of the Customer, providing internal feedback to enhance Unifonic’s offerings for strategic clien

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What Skills Do You

• Need?
  5+ years of experience in customer-facing roles such as customer success, account management, or strategic consulting. Experience in SaaS or consumption-based technology companies is a
• plus.Strong understanding of SaaS business models and the ability to support complex enterprise customers in achieving measurable
• value.Proven ability to establish trust with customer stakeholders and drive meaningful out
• comes.Experience leveraging Success Plans to align business goals and define success me
• trics.Excellent communication skills, with the ability to articulate complex problems clearly to different audi
• ences.Self-motivated, entrepreneurial mindset, and a strong team p
• layer.Track record of building lasting relationships with customers and internal

teams.

As a Unifone, you will receive a range of b

• enefits:Competitive salary an
• d bonus.GOSI deduction c
• overage.Unifonic share scheme (we are all o
• wners!).30 holiday days after the first anni
• versary.Your Birth
• day off!Spend up to 10 weeks per year working from anywhere in th
• e world!Paid leave for new
• parents.LinkedIn Learning

License.