Chat Support Executive
Job Description
Marham is seeking a Chat Support Executive to join our dynamic team. If you are passionate about providing excellent customer support and possess great communication skills, we encourage you to apply!
Responsibilities:
- Respond promptly to customer inquiries via chat in a professional manner.
- Address customer concerns, provide accurate information, and ensure a positive customer experience.
- Collaborate with team members to resolve issues effectively.
- Maintain a high level of product knowledge to assist customers efficiently.
- Handle multiple chats simultaneously while maintaining quality and professionalism.
Requirements
- Education: Bachelor’s degree (Graduate).
- Experience: Minimum of 6 months in a similar role (chat support/customer service).
- Excellent written communication skills in English.
- Proficient in using computer systems and chat software.
- Ability to work under pressure and meet response time targets.
- Strong problem-solving and multitasking skills.
Shift Timings: Evening shift (specific hours to be discussed during the interview).
Benefits
- Competitive salary and benefits.
- Opportunity for growth and development.
- A supportive and collaborative work environment.