Receptionist (Hotel)

Duties & Responsibilites

• Hotel receptionist is responsible for guest services by helping them check-in and check-out in daily bases;collect guest information for guests coming to Conference Center Hotel.
• Perform accurate check-ins and check-outs of guest daily
• Always greet guest in a friendly and professional manner to Conference Center Hotel’s standards (i.e. accompany guests for hotel introduction)
• Listen to guest’s complaints or concerns and resolve their issue in a timely manner
• Handover job to other shifts by attending regular meeting
• Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift
• Back up other receptionist and helpdesk role as required
• Other duties as assigned

Qualifications & Requirements

• College degree preferred or equivalent trainingNeat uniform and clean & professional personal appearance
• Able to work on shifts (weekends & holidays)
• Quick learner and willing to learn new things
• Good understanding of FM regulations
• Self-starter and result oriented
• Good communication skill and strong team work
• Good spoken and written English
• Good command of MS Office (ppt;exel;work;outlook)
• Able to manage multiple tasks and work under pressure
• High engagement and commitment to work
• Major in Administration;Business English and Hotel Management is highly preferred

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