Front Office All Rounder

Work Your Way to Pullman Sydney Hyde Park! Our 241 room, Premium 5 Star Luxury Hotel is located next to the beautiful Hyde Park and on the doorstep of some of Sydney’s most vibrant restaurants, bars, shopping and entertainment venues. We welcome a diverse range of guests every day with a mix of both corporate & leisure as well as hosting and taking part in an array of events, including the incredible (and colourful) Mardi Gras.

Job Description

We are seeking a proactive and versatile Front Office All-Rounder to join our dynamic team. This role will involve managing a variety of tasks to ensure smooth daily operations at the front desk and across front office. You will be responsible for the check-in/check-out processes, answer inquiries, and assist with any requests or concerns. Address any issues or conflicts that arise, aiming for swift and effective resolution. Understand the hotel facilities and their locations as well as understanding Sydney and the locations to visit when a guest inquires.

The ideal candidate will be customer-focused, detail-oriented, and able to handle a wide range of responsibilities, ensuring that our guests and clients receive excellent service and that the front office operates efficiently.

Qualifications

• Basic Opera/Opera Cloud knowledge
• Strong verbal & non-verbal communication skills
• Strong telephone etiquette
• Flexibility to work a rotating roster
• Flexibility to work on weekends, nights, and public holidays.
• Excellent organisational and multitasking abilities.
• Ability to work independently and as part of a team.

Additional Information

At Accor, We Are Committed To Ensuring Our People #feelwelcome And #feelvalued By Creating An Inclusive And Supportive Environment. We Offer

• A fun, diverse & inclusive culture where we value you being the Real Deal.
• Career progression opportunities as far as the eye can see.
• Extensive local, national and international discounts on Accommodation, Food and Beverage and other hospitality benefits.
• A team that is all about development, giving you endless opportunities to grow and progress in your career.

You must have valid and current working rights in Australia.

If this sounds like your next step, please apply today to see where a conversation could take you. We can’t wait to hear from you!