Admission Counselor

Sales
Surat (Gujarat), Gujarat (India), India
February 17, 2025
Full-time
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Job Description

Skills:
Interpersonal Communication, Customer Service, Problem Solving, Attention to Detail, Organization, Sales Skills, Knowledge of Admissions Process, Empathy,

Please share your profile to [email protected] / 7428046478

Purpose Of The SSAO Role

Job Title: Student Support & Admission Officer

Division/Department: Sales

Reports To: Branch Head

Work Location: PAN India

Desired Work Experience: 2-7 Years

Weekly off: Rotational

The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the students.

As An SSAO, You Are Expected To

  • Contribute towards revenue generation by working on the sales targets, by selling/up-selling/cross-selling the company’s exclusive range of educational courses to the existing and prospective students and parents through personal counselling, telephone calls and emails and other means of communication.
  • Ensure collection of outstanding fee from parents within the specified time.
  • Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.
  • Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution.
  • Ensure adherence to internal processes and compliances.

To be successful in the SSAO role you are required to have:

  • An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.
  • Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to Sales & Services.
  • Fluency in communication of English and Regional language.

Must Have Attitude

  • Customer Orientation
  • Sense of Ownership and Accountability.
  • Result orientation
  • Emotional intelligence for working in a Team.

Qualification

  • Must have bachelors degree.
  • Preferred BTech / MBA /Masters in Psychology, Education etc.

Experience

  • Previous experience in counselling of educational services.
  • Previous experience of Business to Customer (B2C) sales across industries.

Key Interactions

External

  • Students, Parents & Schools Representatives.

Internal

  • Branchs Academic & Non-Academic teams.
  • Regional Student Support Centre.
  • Regional Sales & Operations Team.

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