CCTV Support Technician

Company Overview

GIG Workplace is dedicated to delivering high-quality IT solutions nationwide with a focus on infrastructure management, staffing, and providing clients with the right talent to support their businesses. Serving diverse sectors such as Banking, Corporate, Health, and Government, GIG Workplace is committed to success and excellence. With a motto of providing quality and reliable resources, GIG Workplace partners with clients for superior experiences, operating with a flexible workforce headquartered in Delhi.

Job Overview

The CCTV Support Technician at GIG Workplace offers a versatile and dynamic role for junior-level candidates with 1 to 3 years of experience. With employment types ranging from Internship, Freelance, to Contract-To-Hire, this position is based in multiple cities, including Delhi, Raipur, Chandigarh, Mumbai, Pune, and Jaipur. The role demands an understanding of security systems and technical support, ideal for individuals looking to grow their expertise in this field.

Qualifications And Skills

• Proven expertise in CCTV Installation with a minimum of one year experience handling various types of equipment and settings.
• Strong network troubleshooting skills to efficiently identify and resolve connectivity issues for security systems.
• Capable of configuring security cameras with knowledge of system software, ensuring optimal performance and reliability.
• Solid understanding of video surveillance systems, including components, installation, and system integrity verification.
• Proficient in providing technical support, both remote and onsite, with a focus on rapid problem solving.
• Excellent troubleshooting skills to quickly analyze, diagnose and find solutions for camera and network issues.
• Customer service skills are crucial to manage client interactions, ensuring satisfaction and clear communication.
• Knowledge of IP Cameras and their integration with various security systems, including setup and maintenance.

Roles And Responsibilities

• Install, maintain, and repair CCTV systems including analog and IP-based solutions for various locations.
• Conduct routine checks and tests of all installed surveillance equipment to ensure all systems are operational.
• Diagnose and troubleshoot issues reported by clients related to CCTV systems, providing timely solutions.
• Collaborate with other members of the technical team to develop best practices and continually enhance service delivery.
• Provide detailed documentation of service and maintenance activities, keeping comprehensive records for future reference.
• Assist in the configuration and upgrading of video surveillance software and hardware when required.
• Train end-users and clients on functional operations and system settings to enhance system usability and security awareness.
• Stay updated with the latest technology developments in CCTV and surveillance systems, incorporating innovative solutions into practice.