Remote Customer Care Specialist | WFH

Job Overview

We invite you to become a pivotal member of our team as a Customer Care Specialist at the esteemed Carl Moore Health Center, a leading Federally Qualified Health Center committed to delivering compassionate and affordable healthcare services to the greater Philadelphia area. This role is ideally suited for individuals who are driven by a passion to assist others and aspire to make a meaningful impact within their community. The potential for remote work options is available for those who demonstrate outstanding performance as we continue to expand.

Key Responsibilities

• Manage incoming phone calls efficiently and accurately within a dynamic call center setting.
• Utilize electronic systems to document and process customer requests seamlessly.
• Engage in active listening to patient inquiries, providing thoughtful and informative responses.
• Adhere to established protocols and workflows to process requests within a multifaceted healthcare framework.
• Summarize and route messages and complaints according to standard procedures.
• Deliver timely and precise health information services to patients.
• Evaluate customer service needs and refer them to appropriate departments or locations for follow-up as required.
• Recognize and escalate priority calls when necessary.
• Advocate for our organization’s mission and vision to staff, patients, and the wider community.
• Uphold confidentiality concerning patient, client, and employee information.

Required Skills

• Strong typing abilities and proficiency in the use of computer systems.
• Detail-oriented with the capability to interact empathetically with individuals to gather essential health information.
• Ability to maintain composure in stressful or emergency scenarios.
• Comfort in engaging with a diverse array of staff, patients, insurance entities, and different healthcare systems.
• Excellent verbal and written communication skills are essential.

Qualifications

• High School Diploma or equivalent.
• A minimum of one year of experience in a call center environment is preferred.
• Prior experience in healthcare and familiarity with medical terminology are advantageous.

Career Growth Opportunities

We are deeply committed to the professional development of our team members, providing opportunities for educational reimbursements and skill enhancement that encourage career progression while making a positive impact in the lives of others.

Company Culture And Values

Our organization prides itself on fostering a diverse and inclusive workplace, actively promoting equity through action, advocacy, and policy. We aim to create safe environments for conversations surrounding justice, diversity, equity, and inclusion, ensuring that every team member feels valued and respected.

Compensation And Benefits

We offer an attractive remuneration package, including competitive pay, performance bonuses, and a comprehensive benefits program that encompasses medical, dental, vision, life, and long-term disability insurance. Additional benefits include a 401(k) plan with a generous company match, employee assistance programs, self-care initiatives, paid time off, sick leave, personal days, holiday pay, loan forgiveness options, and complimentary malpractice insurance. Many positions also present flexible, hybrid, or remote work schedules.

Join us in our mission to enhance the well-being of others while advancing your career in a supportive and fulfilling environment.

Employment Type: Full-Time