Host Premium Services – Korea

The host is responsible for providing high quality service to our gaming customer. Able to drive incremental visitation to Solaire from patrons through acquisition, retention, and growth efforts to reach the team goals.

Responsibilities:

• Ensures VIP guest needs are being met and handled properly
• Increases and improves customer’s play and visitation in the property
• Gathers feedback from patrons to enhance development of new events and other incentives in the property and promote in-house program and promotions as well as assist Event & Promotion in execution of event & promotions
• Anticipates customers’ needs and problems for all players in Solaire Resort and Casino
• Builds a strong network/rapport with customers for acquisitions and retentions.

Requirements

Requirements:

• At least 1 year of guest service experience in casino/hospitality industry
• Outgoing personality and proactive working attitude
• Excellent engagement and communication skills
• Able to work on a shifting schedule and flexibility on working hours
• Strong computer skills
• Able to effectively communicate in English, in both written and oral forms
• Korean speaking